Mark43 launches Mark43 Crisis Response Directory to increase access to crisis response information amid calls to rethink public safety

NEW YORK, February 23, 2022 /PRNewswire/ — Mark43the leading provider of cloud-native public safety software, today announced the launch of the Mark43 Crisis Response Directorya publicly accessible database that lists mental and behavioral health intervention services available in North America, Europeand Australia.

The Mark43 Crisis Response Directory will enable public safety and community leaders to inform crisis response with frameworks collected from extensive research on the redesigned response, public sources and case studies. This is the first directory of its kind offered by a public safety technology company.

“Increasingly, communities and politicians are demanding strategies to reinvent public safety, but law enforcement agencies are not structured to administratively activate,” said Ganesha Martin, vice president of business. community and public policy at Mark43. “There are few resources to usher in the help needed to make structurally sound changes based on evidence and data. It is important to Mark43 that we provide resources to help law enforcement think through these issues with their communities.”

Compiled through research by Mark43’s Community Affairs and Public Policy team, alarmed by the paucity of consolidated crisis response information, Mark43’s Crisis Response Directory highlights seven different models of crisis response: case management services, co-responder teams, crisis response teams (CITs), EMS and ambulance-based response, mobile crisis teams (MCTs), agent notification and reporting systems, and trained support staff/community-led intervention. The user-friendly interface of the Mark43 Crisis Response Directory will allow users to filter by coverage region and model type.

In the coming weeks, Mark43 will also release case study content that explores the nuances of the seven program models. The Mark43 Community Affairs and Public Policy team will regularly update the Mark43 Crisis Response Directory to align with its goal of increasing the information available on mental and behavioral health response types. The launch of the Mark43 Crisis Response Directory will also be accompanied by expert advice from Martin and Kathy O’Toolewho is a board member of Mark43 and former head of Seattle Police Department and the Boston Police department. In the article, Martin and O’Toole will highlight the importance of access to knowledge in crisis response while reimagining at the intersection of public health and safety.

“When I was helping to establish the first co-respondent model in BaltimoreI had to search the country for alternative response models and fundraise from foundations to fill the gaps,” Martin added. “We hope the Mark43 Crisis Response Directory can serve as a centralized resource for public safety officials to learn from their peers and tailor their crisis response to meet the wide range of public safety needs in their community.” »

As public safety missions continue to evolve, Mark43 is dedicated to providing solutions for agencies anywhere, regardless of size or mission. This includes new research to help organizations learn from each other. To continue to improve the Mark43 Crisis Response Directory and make it a valuable resource for the public safety community, Mark43 encourages users to share unlisted programs or contribute one of their own response templates through the Mark43 Crisis Response Directory Contact form.

About Mark43
Mark43 builds the world’s most powerful CAD, RMS, analytics, property and evidence platform for public safety, while delivering industry-leading customer service. Public safety has changed over the past 30 years. Technology vendors have not. Mark43 provides a refreshing, proven enterprise implementation experience and product to over 120 public safety agencies of all sizes, with special proficiency for large agencies. Cloud-native products are built with only the most modern technologies and are constantly updated, improving everyone’s security and quality of life. For more information, visit

Contact: Solange Pittet, [email protected]


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