Availity Named Sole Technology Partner for California Centralized Provider Directory

Availity Offers Multi-Payer Capabilities and Extensive Provider Network to Symphony, Integrated Healthcare Association cloud-based single source for supplier directory data

JACKSONVILLE, Florida., July 27, 2022 /PRNewswire/ — Availablitythe nation’s largest real-time health information network, today announced that it will serve as the sole technology partner for Symphony Provider Directory, California supplier directory utility.

Launched in 2019 by the nonprofit Integrated Healthcare Association (IHA), Symphony is a centralized, cloud-based platform that streamlines how health plans and providers share, reconcile, and validate provider data across California. Symphony is the result of collaboration among healthcare industry stakeholders, including plans, providers, purchasers, regulators and others to meet regulatory requirements introduced with Senate Bill 137 .

“Symphony is the central repository of supplier data among California largest healthcare entities,” said Jeff Rideout, MD, MA, FACP, President and CEO of IHA. “Leveraging Availity’s expertise and scalability will help us extend our reach to all Californiaprovider-based, effectively integrate health plans and provider organizations, and deliver value that ultimately benefits patients. »

More than 100 provider organizations and 18 health plans and purchasers attend Symphony today. Selecting Availity as a technology partner will allow IHA to integrate health plans and provider organizations into Symphony with greater scale and efficiency, while providing an intuitive solution to capture, validate, correct and share provider directory information.

The Power of Multi-Payer for Supplier Data Management

Inaccurate or outdated provider directories can make it difficult for patients to find the right doctor or can lead to unexpected medical costs for out-of-network care. In addition, inaccurate data makes payer-provider collaboration more difficult and increases the risk of compliance with legislation such as federal law without surprises and California SB 137, which outlines requirements for publishing and maintaining accurate vendor directory information based on uniform data standards.

Availity Provider Data Management (PDM), a web-based tool designed for provider information, leverages automation tools that generate directory forms pre-populated with essential provider data elements, including locations and office hours, specialties, certifications, affiliations, accessibility, languages ​​spoken, and more.

Suppliers only need to verify, correct or submit their information. Availability automatically sends updates to health plans in their preferred format and structure.

Unlike the multiple interfaces and disparate workflows associated with legacy information management systems, Availity PDM enables a single point of entry that supports workflows from multiple vendors.

It also enables health plans to communicate real-time, payer-specific information to their provider networks without multi-channel communication, such as phone calls, faxes, and emails.

Supplier data management made easy

According to a white paper published by the IHA evaluating Symphony’s inaugural year, the typical health plan may have thousands of provider records with conflicting data elements. Reconciling and maintaining these records to address conflicting data elements costs health plans and providers $2.1 billion each year, notes the white paper.

Understanding and cataloging these data conflicts allows Symphony to help organizations make targeted and impactful improvements while reducing the time spent reconciling and maintaining supplier data.

With the Availity technology available in Symphony, providers, regardless of the size and complexity of their organization, can validate and share their information without having to invest in new information management solutions to meet directory requirements.

“The synergy between Availity and Symphony is about empowering health plans and providers to exchange information more efficiently, with more accountability, automated within established business rules and workflows,” said Rus Thomas, CEO of Availity. “IHA’s unique ability to bring health plans and providers together and Availity’s expertise in real-time information exchange ensure that this important initiative will deliver great value as it expands. through California.”

Availity PDM is part of Availity Essentials, the company’s flagship multi-payer portal that simplifies the exchange of administrative, clinical and financial data between health plans and providers. Learn more about Availability PDM and Availity Essentials for suppliers and health plans.

About Availability

Availability is where healthcare finds the answers it needs to focus on patient care again. We’re working to solve communication challenges in healthcare by creating a richer, more transparent exchange of information between health plans, providers, and technology partners. As one of the nation’s largest health information networks, Availity facilitates billions of clinical, administrative and financial transactions each year. Our dynamic product suite, built on a powerful and intelligent platform, enables real-time collaboration to succeed in a competitive, value-driven care environment.

For more information, including an online demonstration, please visit www.availity.com or call 1.800.AVAILITY (282.4548). follow us on LinkedIn and Twitter.

About the Integrated Healthcare Association (IHA)

The Integrated Healthcare Association (IHA) brings together the healthcare community to solve industry-wide challenges that stand in the way of high-value care. As a not-for-profit industry association, we use our decades of expertise, objective data, and unique role as a trusted enabler to make healthcare work better for everyone. We provide insights that help the healthcare system continuously improve. We are building new tools that simplify the way the industry works together. And we provide a forum for cross-industry leaders — through our boards and programs — to have honest conversations that guide the future of healthcare.

Learn more about www.iha.org.


Matt Schlossberg
Director of Public Relations, Availability
[email protected]

Ashley Burket
Marketing and Communication Director, IHA
[email protected]

SOURCE Availability

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