Australia to launch healthcare provider directory

The Australian Digital Health Agency, a statutory body responsible for implementing various digital health initiatives, has announced that it will launch an online platform where healthcare providers across the country can place and update up-to-date information about their services and practitioners.


According to a press release, Provider Connect Australia maintains the accuracy of contact details for health services and practitioners. It can also automatically send new information to designated hospitals, pathology and radiology departments, public service directories, secure messaging providers and others.

Previously, healthcare organizations had to fill out between 10 and 20 paper or online forms to notify other providers of changes to their services or practitioner information. ADHA said Provider Connect Australia eliminates this “substantial” paperwork burden.

Formerly called Service Registration WizardProvider Connect Australia was first tested in northern New South Wales last year, where it was found that 99% of participating practitioner records held in the health district address book were ” obsolete”.


ADHA CEO Amanda Cattermole said the platform will enable “greater” interoperability and the adoption of secure messaging across the healthcare system. She mentioned that secure messaging is a key strategic priority under Australia’s national digital health strategy. The new initiative will help providers easily locate each other to “securely” share patient information.

The agency stressed that “accurate and reliable” information about health services is “an essential foundation for supporting a digitally connected health system”. Because it eliminates the administrative burden of manually filling out forms to update information, it prevents inaccurate and outdated information from ending up in the system, affecting efficiency and quality of care.

The platform is also expected to bring benefits to patient care, as having the most up-to-date information is “essential” for sending hospital discharge summaries, such as treatment plans and progress notes, to the right person. person “as soon as possible”.

“The goal is to improve administrative process efficiencies for publishers and subscribers managing their data and to help deliver fast, safe, and seamless patient care across settings and providers,” said Cattermole.

ADHA projects that Provider Connect Australia will provide more than A$30 million ($22.8 million) in annual economic benefits by 2025.


“Provider Connect Australia will bring efficiencies to practice support staff who only need to update any changes in practice information once and increase confidence at the point of care that all information patient records will be there and outbound address books are complete and up to date,” said ADHA Chief Clinical Advisor Dr. Steve Hambleton.

“By providing this national service, the Agency can improve the quality and reliability of health service details in directories and other services, including Medicare, and significantly reduce the administrative burden on health organizations,” Cattermole said.

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